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Mission
and Code
Our goal is to be the best kitchen remodeling company by providing our clients the best value, designs, products and services, tailored within their investment range, so the finished kitchen or bath is as personal as their signature. |
New Face Kitchen Systems abides by the following business
practices:
Professionalism - We pride ourselves in our
knowledge, creativity, services and business conduct.
Selection - There are literally thousands of
products on the market. It can be very confusing. While offering a
good variety, we represent only those products with the best quality
for the dollar within their respective quality grades. Because of our
buying power we can assure you the best value in kitchen and bath
products.
Function - "Form follows Function" is a wise
principle. Our designs and advice adhere to it.
Details - "The Devil is in the Details" ...of the
design concept, floor plan, specifications, consultations, ordering
procedures and installation. Controlling them eliminates oversights,
delays, disappointments and extra costs.
Value - Helping you get the most out of your
investment dollar is our highest goal. We also know the breadth and
quality of our services will save you thousands of dollars in
mistakes, re-orders and callbacks.
Communication - The burden of communication - on
the details of the design, terms of the agreement, conditions of the
warranty, expected delivery dates, changes in schedule and
expectations during the installation - rests with us.
Personal Touch - Our staff serves as your personal "coach" from beginning to end. You won't experience any of the distant, disjointed, or impersonal feelings common with Home Centers or National Design Center chains.
Courtesy - You will receive it from the entire staff. Our
friendliness and neatness are things we expect you to miss the most when our
work is finished.
Quality - We are sticklers for good quality in
product and workmanship. It means enduring value over time. If we
can't live with something, it will be corrected before you even
ask.
Honesty - There's no room for false or misleading statements
in our organization. You will always get the truth.
Trust - We believe in delivering what we
promise— no surprises— and treating your home and
project as if it was our own.
Continuous Training - We are committed to
continuing staff education in product knowledge, new appliance
technologies, advance design and installation techniques and business
management practices so we may furnish the industry's best,
state-of-the-art Client Services.
Fun - We feel passionately about our work because
it becomes a fun-filled, creative and educational experience for
everyone involved.
Total Client Satisfaction - We want to know if you are dissatisfied
with any part of our performance, and we will do our best to correct it. We
know from experience that our continued growth depends on your comfort in telling
others we have done a great job.
Our Pledge To You Our Clients
Every employee of New Face Kitchen Systems pledges to uphold the values set forth here by putting them into practice on a daily basis.
Association Code Of Professional Conduct
In order to maintain the dignity of our profession, assure
confidence in our industry, and render proper service to individuals
and the public, it is the duty of each member of the Association to
observe this Code Of Professional Conduct.
The Association member shall:
- Observe the highest standards of personal and professional conduct
dealing with clients.
- Pledge full support in upholding forthright business practices and
maintaining a firm opposition to all unethical business
practices.
- Clearly determine and define the entire project, services and
terms of agreement in writing.
- Continually strive for knowledge of applicable laws, building
codes, statutes and ordinances, permit procedures and such rules and
practices as required by communities, state/provinces in which he
operates, and agrees to be bound by their laws and all other
regulations controlling the industry.
- Strive to attain increased knowledge and skills through continued education
in kitchen and bathroom design, construction systems and business management.
- Compete with others on an honorable and fair basis; not
misrepresent services and render by themselves or others not to
criticize the works of others, except on the basis of well-founded
knowledge and fact.
- Show evidence or proof of ability to interpret architectural
instructions from plans, drawings and specifications made under
accepted architectural practices, as standardized by recognized
professional groups.
- Adhere to a strict observance of all laws relative to the conduct
of business, and shall not engage in any exploitation of clients, the
Association, industry or profession, nor shall the member mislead the
public through false advertising.
- Cooperate in every reasonable way with competitors and the
Association for the betterment of the industry.
- Strictly adhere to the rules, laws procedures and customs as set
forth by the Board of Governors of the Association.
Members of the Association shall adhere to this Code of
Professional Conduct and shall, at the time of certification and
re-registration, attest to this Code.
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