Frequently Asked Questions

Q. What are the advantages of Refacing?

A. A basic refacing project consists of replacing your old doors and drawer fronts with new ones and covering all of the exposed cabinet surfaces with matching materials and adding new moldings. You also get premium, self-closing hidden hinges. Depending on the size and complexity of the project, you could have a brand new looking kitchen in just days and save up to half the cost of a new kitchen!

Q. We would like to remodel. Where do we start?

A. You can start with a visit to our showroom. We can talk to you about your project and show you what is available, or sign up for a FREE in-home consultation.

Q. Is it necessary to make an appointment to talk to a kitchen designer?

A. Our doors are open to everyone! You will always be welcome to come by and talk to us about your project. However, to get the attention that you require, it's best to make an appointment for a free in-home consultation.

Q. How long does it take to design a kitchen?

A. The exact time depends on the complexity and size of the project. But with our computer design system, you will be able to see how your kitchen will look before we start. We can also make any revisions right there on the spot.

Q. Do you do flooring, countertops or lighting?

A. Yes! We are your one stop shop. We know first hand how involved a remodeling project can be. So we have tried to take the worry out of your experience and will make sure everything is done correctly, professionally and on time!

Q. Do you have samples?

A. Yes, NFKS offers a large variety of products from door styles, door finishes and colors, countertops, and flooring. All you need to do is set an appointment with one of our designers for a free in-home consultation, and you can check out samples to see what they look like in your home.

Q. What if I'm overwhelmed by all the choices?

A. Anyone can be overwhelmed by the many choices available. Go back to the basics - the original wish list - and add new ideas that you like and eliminate ideas that you have decided against. Your professional showroom consultant will be happy to guide you every step of the way.

Q. Do you come out to my house and give me ideas?

A. Yes, however, it is important to collect pictures from magazines so our designers have a rough idea on your style and colors you like. You may call the showroom at (800) 780-0123 or visit the website at newfacekitchens.com to complete a survey for a free in-home consultation. One of the designers will be scheduled to your home and will bring their creative minds, design your new kitchen, finalize your choices, measure your existing kitchen, prepare a written proposal and a firm price.

Q. How much will it cost to remodel my kitchen?

A. The price for a new kitchen will be affected by the size of your kitchen, what features it includes, structural changes and materials you choose. We encourage you to visit our showroom to identify the cabinet options (wood species, countertop type, etc.) that you like, and then speak with one of our qualified professional designers. Our kitchen pros can help you determine your investment based on your needs and wants, then help you add or subtract options based on your budget. We guarantee our prices!

Q. If I’m remodeling, does it make sense to re-do the kitchen I have while keeping the same cabinet boxes?

A. In some cases, yes. If the cabinet boxes are in good condition and the layout of the kitchen works well, then a refacing your existing kitchen might be right for you. NFKS will be happy to come to your home to do a free kitchen assessment that will help you determine if refacing is a good option for you.

Q. What about payment and or financing?

A. We offer a variety of ways to finance your project. We accept most major credit cards, checks, cash or if it's more convenient, we can arrange for financing.

Q. Do you have any other guarantees?

A. Yes, NFKS stands by their on-time start date and completion dates on you project….or we pay you up to $250.00 a day. The day you order your kitchen we give you a guaranteed start date. We are the only kitchen remodeling company in Washington that can and does! Ask your designer for details.

Q. Do you keep the jobsite clean?

A. Construction is dusty and dirty. NFKS will make an honest effort to keep the dust contained by enclosing the working space with heavy plastic. Our project manager will ensure the area is clean of dust and debris by sweeping and/or vacuuming and place all construction debris in a predetermined place or container at the end of every day.

Q. Do you have references?

A. Yes, we have over 6,000 local satisfied customers

Q. Do you come out to verify my measurements?

A. Yes. One of our in-house Engineers will be scheduled to take on-site measurements and order the materials that are needed for your project per your approval.

Q. What brands do you carry?

A. We have access to all brands.

Q. Do you use subcontractors?

A. All cabinet and carpentry work is done by our employees. You will be assigned a Project Manger/Installer who will be on-site for the duration of the project. They will coordinate specialty licensed subcontractors such as electrical, plumbing, heating and air conditioning.

Q. What about my appliances?

A. Keep or replace? That is a decision that you will have to make. If you are buying new, it is important to let your designer know the actual size of the appliances as these dimensions will impact the placement of cabinetry. If you're considering replacing your appliances, NFKS can arrange to install them for you.

Q. I have questions that I would like answered, how can I contact you?

A. We'd love to hear from you and we are here to help. Please send us an email at sales@newfacekitchens.com or call us at (800) 780-0123.

Q. Why should I choose NFKS?

  • On-Time Guarantees Or We Pay You Up To $250 A Day
  • Competitive Pricing
  • Quality Craftsmenship
  • Excellent Customer Service
  • 3 Generation Family Owned and Operated
  • New beautiful Full-Service State-of-the-Art Showroom
  • We Build Our Own Signature Cabinets
  • Installers Are Our Own Employees – Not Subcontractors
  • Reface – Replace – Remodel - We do all three
  • Over 40 Years of Construction Experience
  • Tile Designers On Staff
  • Professional Kitchen Designers
  • Over 6,000 Local Satisfied Customers
  • One-Stop Shop – We Do Countertops, Flooring, Islands, Entertainment Centers, Skylights, Bathrooms and Room Additions